Refund policy
Mogaino Ltd – Return & Refund Policy
At Mogaino Ltd, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process.
Returns
Customers may return eligible products within 30 days of the delivery date.
To qualify for a return:
The perfume must be returned in its original, unopened packaging.
The product must be unused and in the same condition in which it was received.
All seals, labels, and packaging must remain intact.
Proof of purchase (order number or receipt) must be provided.
Refunds
Once we receive and inspect the returned item, we will notify you of the status of your refund.
If your return is approved:
A full refund will be issued to your original payment method.
Refunds may take 5–10 business days to appear in your account, depending on your payment provider.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns of:
Opened or used perfumes.
Products that are not in their original packaging.
Items damaged after delivery due to customer misuse.
Return Shipping
Unless the item is faulty, damaged, or incorrect, customers are responsible for the cost of return shipping.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We will arrange a replacement or refund where appropriate.
Contact Us
For return requests or questions regarding this policy, please contact:
Mogaino Ltd
Email: Info@mogaino.co.uk
Phone: [Insert Phone Number]
We reserve the right to update this Return & Refund Policy at any time without prior notice.
One small legal point: because you sell perfumes (which are sealed cosmetic products), UK consumer law allows you to refuse returns of opened items for hygiene reasons. The policy above reflects that and is suitable for a Shopify perfume store.